SS4SI 2014 - 1st International Symposium on Service Systems for Social Innovation (SS4SI'14)

In today’s economy, services are no longer considered just as a necessary extension to products. On the contrary, almost every modern product is combined with services, and it is the joint product-service experience that is judged by customers, thus truly generating real value and corporate profit growth. Since services are provided and consumed through systems, there is a need for studies that will focus on the dedicated theories, methods, and tools for designing software systems and applications supporting provision of ICT service solutions in general, and specifically for social innovation.
The term ‘social innovation’ refers to all kinds of concepts, ideas, processes, activities, tools, etc. that bring about an invention that addresses a particular social need and creates economic value through risk-taking joint venturing. In the age of information and massive connectivity, the main challenges of the developed world become delivering means and infrastructure for ICT-supported lifestyle management and providing innovative services to different groups of the society, tailored to their individual needs and demands.
The emergence of consumer markets as the primary driver of ICT innovation has been a major industry shift, challenging the way companies innovate and evolve with the ICT. Service innovations, new ways of service creation, orchestration and consumption, using and creating vast amounts of openly available or user-generated data offer great potential for improving everyday life of large parts of our society. New business models and ways of value creation become critical, as a big opportunity, but alsas a challenge for organizations and society at large. Consumerization describes the tendency for new information technology temerge first in the consumer market and then spread intbusiness and government organizations.
Topics
The areas and topics of interest include, but are not limited to:
Social Innovation
Life situations (Health, Shopping, Communication, Media, Housing, Mobility, Administration, Government)
Applications and services for consumers
Value chains and innovation lifecycle
Organizational innovation and social entrepreneurship
Ambient-assisted living / independent living
Social impact and performance measurement
Social networks in social innovation
Services for Society
Services governance and organizational transformation
Quality and cost of services for society
Methods and models for developing consumer services
Ontology and semantic technologies
Collaborative business processes
Services for sustainability and everyday living
Market of services for society
Business models for services for society
Entrepreneurship and service models for consumer solutions
Service Systems and Applications
Consumer technologies
User-centered software engineering
Requirements analysis of service systems
Service systems design and implementation
Services orchestration and maintenance
Services computing in mobile environment
Quality models and metrics for service systems and software
Service systems security, privacy and trust
Service systems for society case studies