ICSSSM 2010 - 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010)

The 7th International Conference on Service Systems and Service Management
ICSSSM’10
June 28-30, 2010
Conference Venue: National Institute of Informatics, Tokyo, Japan
http://www.rccm.tsinghua.edu.cn/ICSSSM10/
Co-Sponsored by:
IEEE SMC
Tsinghua University
Japan Advanced Institute of Science and Technology
Tokyo Institute of Technology
Hosted by:
Japan Advanced Institute of Science and Technology, Japan
Local Organizing Chair :
Yoshiteru Nakamori (Japan Advanced Institute of Science and Technology)
International Advisory Committee:
William A. Gruver, Simon Fraser University, Canada
J. M. Tien, University of Miami , USA
D. S. Yeung, IEEE Systems, Man and Cybernetics Society
International Program Committee:
Chair: Jian Chen, Tsinghua University, China
James Ang Soo-Keng, National University of Singapore, Singapore
David Bowen, Oxford Brookes University, UK
XiaoQiang Cai, The Chinese University of Hong Kong, Hong Kong, China
Chengbin Chu, Ecole Centrale Paris, France
Liping Fang, Ryerson University, Canada
James A. Fitzsimmons, The University of Texas at Austin, USA
Kazuyoshi Hidaka, Japan Advanced Institute of Science and Technology, Japan
Keith W. Hipel, University of Waterloo, Canada
Paul Hofmann, SAP Labs, USA
Jian-min Jia, The Chinese University of Hong Kong, Hong Kong, China
Guojun Ji, Xiamen University, China
Kyoichi Kijima, Tokyo Insitute of Technology, Japan
Michitaka Kosaka, Japan Advanced Institute of Science and Technology, Japan
Vincent C S Lee, Monash University, Australia
Kevin W. Li, University of Windsor, Canada
Yoshiteru Nakamori, Japan Advanced Institute of Science and Technology, Japan
Roland T. Rust, University of Maryland, USA
Zuo-Jun (Max) Shen, UC Berkeley, USA
Takao Terano, Tokyo Insitute of Technology, Japan
Loon Ching Tang, National University of Singapore, Singapore
Inder Thukral, IBM Growth Markets Unit, USA
James M. Tien, University of Miami, USA
Fugee Tsung, The Hong Kong University of Science & Technology, Hong Kong, China
Nico Vandaele Katholieke Universiteit Leuven, Belgium
Jing Wang, Beihang University, China
Lou Zhou, IBM Global Procurement Centers, China
Topics of Interest:
The topics of interest include, but are not limited to those listed in the following seven tracks:
Track 1 ? Theory and Principle of Service Sciences
Service concepts, service strategies, performance metrics, service quality assurance etc.
Track 2 ?Service System Design, Operations, and Management
Service system and network design, service process engineering/reengineering, service planning and
scheduling, service management based on emergency, service control/supervision, modeling and
analysis of service systems, performance evaluation of service systems, simulation, contingency
planning, service security & safety management, service science based on knowledge management etc.
Track 3?Supply Chain Management for Service
Ecological supply chain planning, value delivery in supply chain, supply chain management based on
emergency, supply chain cluster, transportation management system, return logistics, supplier
relationship management, logistics visibility and control, procurement etc.
Track 4?Service Marketing and Financial Management
Demand forecasting, customer relationship management, public relations, customer behavior, customer
satisfaction, customer retention, customer strategies, service cost evaluation and analysis, profitability
of service investment, budget control, risk management, revenue management, etc.
Track 5?Specifically Industrial Service Management
Information service, tour and hotel, public service, hospital, finance and insurance service, sports
service, exhibitions, business, etc.
Track 6?Service Information Technology and Decision Making
Integrated information management systems, real-time identification and tracking technology, agent
theory and technology, software agent based systems, intelligent decision support system, artificial
intelligence, RFID technology and application, data warehousing and data mining, systems integration,
e-business/e-service.
Track 7?Service Experiential Studies and Case Studies
Healthcare, education, public service, transportation, telecommunication, maintenance, finance/
insurance/real estate, business/professional, distribution/retail, service for social, economical, and
cultural events (e.g., exhibitions, sports, festivals).
Important Dates:
20 Feb 2010 Full papers submission (maximum 6 pages) extended deadline
15 Mar 2010 Notification of paper acceptance or rejection
5 May 2010 Final camera-ready papers submission deadline
5 May 2010 Early bird registration deadline
28-30 Jun 2010 Conference date
Call for Contributed Papers:
Papers on issues related to service systems and service management are welcome. The papers should
be written in English. The first page of each paper must include the following information: title of the
paper; name(s) and affiliation(s) of the author(s); abstract of the paper; postal address, phone and fax
numbers, and email address of the corresponding author. Papers will be peer-reviewed for technical
merit and content. To be eligible for publication in the conference proceedings, an accepted paper must
be presented at the conference by one of the authors.
Call for Invited Sessions and Tracks:
The goal of invited sessions (5 papers) and invited tracks (at least two sessions) is to provide focused
discussions on new topics or innovative applications. Each prospective session/track organizer must
submit a proposal, including the title of the session, and a list of authors with extended abstracts.
Paper Submission:
Please send papers (in PDF or Word) to: Helen Lifen Wu
Research Center for Contemporary Management, Tsinghua University, Beijing 100084, P.R.China
Email: ICSSSM10-AT-sem.tsinghua.edu.cn Tel:+86-10-62789928, Fax:+86-10-62784555
Please indicate “Track Number” in the subject during your submission.