SSOW 2013 - 17th Annual North American Shared Services and Outsourcing Week

You are being asked to challenge your captive and outsourced operations to harness the capabilities far beyond cost savings. Your once built back office, known for its ability to process 40,000 invoices per year, is now being asked to influence business outcomes and take a seat at the board. Where and how do you start?
If you’re looking for what's new in service delivery capability, and for the next steps to achieve a maximum level of value, join us at North America’s premier forum for shared services and outsourcing professionals, where you will learn how to:
Design and execute a holistic GBS framework that encompasses shared services, outsourcing, internal business functions and Cloud computing resource
Achieve global end-to-end processes across business functions, systems and geographies
Learn what service levels are important to achieving your business goals
How to understand real business value from big data
Understand and over-deliver what your internal and external customers want
Gain insight on where you can benefit from disruptive technologies, such as Cloud, mobility and social