ICSSSM 2013 - The 10th International Conference on Service Systems and Service Management (ICSSSM'13)

ICSSSM (International Conference on Service Systems and Service Management), supported by IEEE is focusing on emerging service science in the 21th century. The main purpose of ICSSSM is to provide a platform for researchers, scholars, practitioners and government officials involved in general areas of service systems and service management to disseminate their latest research results, as well as to exchange views on the future research directions.
The 10th International Conference on Service Systems and Service Management (ICSSSM'13) will be hosted by Business School and Department of Systems Engineering and Engineering Management, The Chinese University of Hong Kong (CUHK).
Topics of Interest
Papers on issues related to service systems and service management are welcome. The topics of interest include, but are not limited, to the following tracks:
Track 1 ? Theory and Principle of Service Sciences
Service concepts and strategies, quality assurance, performance metrics.
Track 2 ? Service System Design, Operations, and Management
Service system and network design, service process engineering/ reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.
Track 3 ? Supply Chain Management for Service
Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.
Track 4 ? Service Marketing and Financial Management
Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.
Track 5 ? Specific Industrial Service Management
Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.
Track 6 ? Service Information Technology and Decision Making
Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.
Track 7 ? Service Experiential Studies and Case Studies
Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/ real estate, distribution/ retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).
Note:
All submissions should be written in English. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors. The conference proceedings will be published in CD-ROM.