SWCE 2012 - An Invaluable Online Forum On Succeeding With Customer Experience

Pervasive social networks and online communications have raised customer knowledge and expectations higher than ever. The balance of power between the buyer and seller has forever changed?and to stay competitive, you must consistently deliver an excellent customer experience.

Presenters include thought leaders from Oracle, industry expert Bruce Temkin, Managing Partner of the Temkin Group, and customer experience visionaries from Marriott International and Nikon.

By attending this unique online forum, attendees will learn about:

Oracle’s vision and strategy to help customers succeed with customer experience
How customer experience drives loyalty and business value and the five key steps for calculating ROI
Customer case studies presented by Nikon and Marriott on their strategies, approach and lessons learned for improving the customer experience
Key trends, best practices and Oracle solutions to help organizations optimize the cross-channel customer experience across marketing, commerce and customer service processes and all interaction points.
Expert tips on designing great customer experiences including the 3 steps toward innovating with customer experience and a crash course on journey mapping
Special Offer: Attendees will get a complimentary copy of \'The ROI of Customer Experience\' a Temkin Group Insight Report (17 pages of valuable survey and ROI data)

Oracle’s customer experience solutions provide powerful, scalable, and effective tools that help you ensure and maximize excellent customer experiences. You can take your place as a leader in the Experience Revolution. Join us and find out how.
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