SCEA 2012 - International Workshop on Social computing for enterprise applications

SERVICE CLOUDS: Social computing for enterprise applications
Workshop Website

http://chester.xerox.com/~xcwu/serviceclouds/
Workshop Summary:

The development of service clouds promises to facilitate rich collaboration between independent parties and thereby affect how organizations manage their business processes (workflows), especially in light of cross-organizational interactions and human activities.

Many research topics are emerging in this theme. Gamification techniques are explored in many organizations as a way to encourage domain experts to actively participate in designing, deploying, executing, and optimizing business processes. Collaboration and visualization tools are designed and provided to facilitate efficient and effective cross-organizational interactions. Crowdsourcing, as a way to outsource human tasks in business processes, is being commercially used to reduce costs and provide access to an outside talent pool. Competency management is crucial to enterprises in achieving organizational productivity and effectiveness by ensuring the right worker with the right competency is available in the right position at the right time. However, competency management is not well supported by tools currently on the market, thereby providing an opportunity for social computing applications.

The workshop will serve as a forum for discussion among academic and industrial researchers as well as practitioners and students interested in addressing problems in the emerging area of service clouds with a particular emphasis on social interaction. The workshop will further provide an opportunity to bridge academia and industry in order to connect business needs with research efforts and apply research achievements into real-world practice.