ITSM 2012 - The 4th International Workshop on IT Service Management in Distributed Computing

As Cloud-based distributed computing infrastructures evolve to become the standard environment for providing and consuming services in academic and commercial domains, mechanisms are needed to agree on the objectives and the quality of service provision. This could be facilitated by means of electronic contracts between service consumers and one or more service provider(s), in order to achieve the necessary reliability and commitment on both sides. Such contracts help to establish a well-defined relationship between a service provider and a client in the context of a particular service provision. This is especially important if the services or resources to be used come from different administrative domains and if commercial service provision needs to be supported. Over the last years we have seen dynamic, electronic Service Level Agreements (SLAs) increasingly being used in distributed computing infrastructures to establish these kinds of guarantees and relationships. In Cloud Computing, as of today, most often paper SLA contracts or simple contracts provided through the web-pages of Cloud providers are used. However, all stakeholders have a strong interest to have more elaborated technologies for electronic contracting in place covering the whole service lifecycle and integrating with existing IT service management solutions. Moreover, it will become essential, also for academic data centers, to understand the implications of such contracts on system operation and tasks like incident or change management. This workshop will provide a forum to present current research and up-to-date solutions from research and business communities to discuss questions around IT service management in Clouds and distributed systems in general.
Papers describing original research on both theoretical and practical aspects of ITSM workshop 2012 are solicited.
Topics include, but are not limited to:
IT service management for federated Clouds
Service overflow into Cloud ? implications on service management
Management of service orchestrations spanning multiple administrative domains
Non-technical aspects of IT service management like legal regulations or trust
Governance, risk and compliance related issues
Managing user expectations using electronic contracts
Machine readable contracts, automation
Business models & Cloud economy
Application of best practices and standards in Cloud infrastructures ? ITIL, ISO/IEC 20000, et al.
Application areas benefiting from electronic contracts
Languages to express SLAs (e.g. SLOs, BLOs, QoS, Guarantees, Penalties)
Management of the SLA lifecycle including negotiation, observation and assessment
Comparison and matchmaking of SLA and policy descriptions
SLA negotiation strategies
Multi-party contracts and SLA chaining
SLA-based trust management including virtual organization management
Digital signatures, trusted infrastructures
Workshop Organizers
Co-chairs:
Philipp Wieder, GWDG, Germany
Ramin Yahyapour, GWDG, Germany
Wolfgang Ziegler, Fraunhofer Institute SCAI, Germany
Karin Bernsmed, SINTEF, Norway
Benjamin Gateau, CRPHT, Luxembourg
Program, contact:
Katerina Stamou, ISS, University of Geneva, Switzerland
Paper submission instructions
This workshop will only accept for review original papers that have not been previously published. Papers should be formatted based on the IEEE Transactions journals and conferences style; maximum allowed camera-ready paper length is six (6) pages. Submissions must be in Adobe PDF format, including text, figures and references.
Accepted papers will be published in the Cloudom2012 proceedings, for further information see IEEE CloudCom 2012 web page.
Submission to: http://www.easychair.org/conferences/?conf=itsm12
Review procedure
All submitted papers will be reviewed by at least three members of the international program committee.
Technical Program Committee (currently confirmed members)
Jocelyn Aubert, CRPHT, Luxembourg
Humberto Castejon, Telenor Research and Future studies, Norway
Claude Godart, LORIA, Nancy, France
Matthias Hovestadt, TU Berlin, Germany
Benoit Hudzia, SAP, UK
Verena Kantere, ISS, University of Geneva, Switzerland
Gregor von Laszewski, Indiana University, US
Jean-Henry Morin, ISS, University of Geneva, Switzerland
Julian Padget, University of Bath, UK
Nick Papanikolaou, HP Labs, UK
Sachar Paulus, FH Brandenburg, Germany
Thomas Quilinan, THALES, Research and Technology, Netherlands
Massimiliano Rak, UniNaples, Seconda Universita Di Napoli, Italy
Rizos Sakellariou, University of Manchester, UK