BPMS2’12 2012 - 5th Int. Workshop on Business Process Management and Social Software (BPMS2'12)

Social software and social media offer new possibilities to enhance business processes by improving the exchange of knowledge and information, to speed up decisions, etc. Bi-directional communication with the customer and communication among the customers and stakeholders replace uni-directional communication patterns. The goal of the BPMS2’12 workshop is to explore (i) how social software interacts with business process management, (ii) how business process management has to change to comply with social software and business processes may profit from social software and social media, (iii) how those new opportunities offered by social software impact the design, development, software support and continuous improvement of business processes.