WBCC 2012 - WBCC 2012 : World Business Capability Congress

We encourage you to submit a full Abstract (500 words) or a Paper (written article of a maximum of 8 pages). Those that meet the required standard (as assessed by an International Technical Committee) will be invited to give a presentation and can register for the Congress at discounted speaker rates.
Dependent on the quality of the Abstract/Paper and its fit with the Congress objectives you will be invited to give either a Full Presentation (between 20 to 30 minutes dependent on the final programme) or an Overview Presentation (between 5 to 10 minutes dependent on the final programme). There will also be an opportunity for questions and answers.
Abstracts/papers will only be published in the conference proceedings if one or more of the authors register to speak at the Congress.
The best papers will be considered for the Best Paper Award (with awards of $250 to $1,000), and fast-tracked for publication in one of the following local or international journals:
? Q-NewZ Magazine
? TQM Journal
? Measuring Business Excellence Journal
? International Journal of Quality & Reliability Management
? International Benchmarking Journal
? International Journal of TQM and Business Excellence
The winners of the Best Paper Award and other selected papers will be profiled in the Business Performance Improvement Resource, www.BPIR.com, with the author’s agreement.
Your paper/presentation should provide practical examples of best practices or describe the role of a business practice in building organisational capability (in particular, explaining how the practice is
“Driving Excellence> Innovation> Productivity> Export Growth”.
Congress Themes
Abstracts/papers are encouraged in the following areas:
DEVELOPING BUSINESS CAPABILITY
1. Business excellence assessments, awards and models
2. Developing management and organisational capability
3. Productivity initiatives for a sector/region or the economy as a whole
LEADERSHIP
4. Leadership (vision, values, developing leaders, ethics, governance)
5. Social and environmental responsibility (surpassing regulatory requirements/engaging with the local community)
STRATEGY
6. Strategic planning and deployment
CUSTOMER AND MARKET FOCUS
7. Customer and market focus (understanding customers, building customer relationships, marketing)
8. Seeking, connecting and forming international partnerships for export growth
MEASUREMENT, ANALYSIS AND KNOWLEDGE MANAGEMENT
9. Performance measurement (selecting measures, analysis, reporting, balanced scorecard, triple bottom-line)
10. Benchmarking (performance and best practice benchmarking)
11. Knowledge management and information technology
HUMAN RESOURCE FOCUS
12. Education, training, development and learning
13. Employee teams, empowerment, motivation, and satisfaction
PROCESS MANAGEMENT
14. Process management and improvement (six sigma, quality control, quality assurance, and quality management, safety)
15. Innovation (in products/services and processes)
16. Supplier relationships and partnerships
17. Standards and certification (IS0 9000, IS0 14000 etc)
Presentation Format
Refer to the Manuscript Guide on how to submit an abstract or draft paper and refer to the Presentation Guide on how to prepare for your presentation.
The language of the World Congress is English only.