2012 - Enterprise BPM Workshop by Charles in China

Enterprise BPM Workshop by Charles Bennett, Leading to CPP Level Certification 1 & 2 in China.
Shanghai: 09th ? 10th January‘2012.
This 2 day workshop will be great primer for beginners and will provide new insight and fresh ideas for people with experience in BPM.
Charles Bennett has spent more than 20 years in consulting companies and software houses, shaping, advising and delivering ? “big ticket” change programs. He is a regularly requested speaker at conferences and exchange summits and has had a number of papers in advanced performance change published. Also a speaker and participated on ‘panel of experts’ at conferences and published subject matter papers.
This two days workshop will be great primer for beginners and will provide new insight & fresh ideas for people with experience in BPM and will lead to Certification as a Certified Process Professional (CPP) Levels 1 and 2 (practitioner and professional)
What you will learn:
?Apply process diagnostics to any existing process or service
?Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
?Identify actions that can be taken to improve the process
?Identify actions that will significantly reduce the process points of failure and causes of work of the process
?Apply process diagnostics to a customer focused (SCO) process
?Identify actions that can be completed in less than 90 days (often much less)
What you will take away:
?SIX Hands-on toolkits
?Case Study Examples
?The Process Audit template
?Working pack and links to supporting resources
?A completely new way of looking at process!
?CPP level certification 1 & 2