2023 - Civility In The Workplace

Workplace incivility refers to behaviors that are rude, disrespectful, discourteous, or insensitive, where the intent to harm is ambiguous or unclear, and insensitive behaviors that display a lack of regard for others.
Incivility is an epidemic costing the industry million a year. What society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
Civility represents the social norms and rules that must be followed to relate with others positively and productively. When people hear the word “civility,” words that come to mind include respect, courtesy, tolerance, consideration, and a rational approach to conflicts. Behaviors that threaten positive and productive relations with other people, therefore, constitute uncivil behaviors To address the growing problem of incivility in the work setting, this session introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.
WHY SHOULD YOU ATTEND?
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing the industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
The cost of incivility is high. Instead of focusing on work, those who experience the behavior are far less motivated and are worried about future incidents.
When a workplace lacks civility and respect, the outcome can be harmful to the organization and its workers. Emotional exhaustion, health problems, job withdrawal, increased conflict, increased grievances, and legal risks.
When coworkers feel like they cannot fully trust the people around them or speak up to be heard, they are more likely to disengage or leave the company entirely.
When we have more civil environments, we’re more productive, creative, happier, and healthy.
AREA COVERED
Define civility, understand its causes, and identify at least three of its behavioral indicators
Understand the costs of incivility, as well as the rewards of civility, within the workplace
Learn practical ways of practicing workplace etiquette
Learn skills in diagnosing the causes of uncivil behavior
Learn specific interventions that can be utilized when there’s conflict within the workplace
WHO WILL BENEFIT?
All Levels