ICSSSM 2012 - 2012 9th International Conference on Service Systems and Service Management (ICSSSM 2012)

The 9th International Conference on Service Systems and Service Management (ICSSSM’12) July 2-4, 2012, Shanghai, China
Conference Web: http://sem.tongji.edu.cn/ICSSSM12/
Co-Sponsored by
IEEE SMC (Pending)
Tongji University
Tsinghua University
Hosted by
Economics & Management School, Tongji University, China
Conference Co-Chairs
Jiazhen Huo,Tongji University, China
Daoli Zhu, Tongji University, China
Jian Chen, Tsinghua University, China
International Advisory Committee
James A. Fitzsimmons, University of Texas at Austin, USA
William A. Gruver, Simon Fraser University, Canada
Chongqing Guo, Tongji University, China
Chung-Yee LEE, Hong Kong University of Science and Technology, Hong Kong, China
Roland RUST, University of Maryland, USA
J. M. Tien, University of Miami , USA
D. S. Yeung, IEEE Systems, Man and Cybernetics Society
International Program Committee
Chair: Jian Chen, Tsinghua University, China
Co-Chair: Ou Tang, Linköping University, Sweden
Local Organizing Committee
Chair : Jiantong Zhang, Tongji University, China
Co-Chair: Qiang Su, Tongji University, China Papers on issues related to service systems and service management are welcome. The topics of interest include, but are not limited, to the following tracks:
Track 1 ? Theory and Principle of Service Sciences
Service concepts and strategies, quality assurance, performance metrics.
Track 2 ?Service System Design, Operations, and Management
Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.
Track 3?Supply Chain Management for Service
Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.
Track 4?Service Marketing and Financial Management
Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.
Track 5?Specific Industrial Service Management
Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.
Track 6?Service Information Technology and Decision Making
Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.
Track 7?Service Experiential Studies and Case Studies
Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).
Important Dates
? 31 Mar, 2012 Extended abstracts or Full papers (maximum 6 pages) submission
? 20 April 2012 Notification of paper acceptance or rejection
? 10 May 2012 Final camera-ready papers submission deadline
? 2 ? 4 July 2012 Conference
Paper Submission
? Please send papers (in PDF or Word) to ICSSSM12-AT-gmail.com
? Please indicate “Track Number” in the subject during your submission Call for Invited Sessions and Tracks
The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to provide focused discussions on new topics or innovative applications. Each prospective session/track organizer is invited to submit a proposal, including the title of the session/track, and a list of authors with extended abstracts before Feb 29, 2012, the final version of full papers of all submissions must be submitted before May 10, 2012.
Best Paper Award
The Best (Student) Paper Award will be announced to recognize excellence of the papers to be presented in the conference. Up to three awards in each track may be granted. In addition to a certificate, the best papers will be recommended for publication in the Journal of Systems Science and Systems Engineering.
Note All submissions should be written in English. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors. The conference proceedings will be published in CD-ROM with ISBN. From 2005, all previous ICSSSM proceedings have been indexed by EI Compendex.