ss-rei 2011 - 1st International Workshop on Service Science ? Research, Education and Innovation

1st International Workshop on
Service Science ? Research, Education and Innovation

Supported by the Service Science Society

The workshop will take place as part of the:

12th International Conference on Web Information System Engineering (WISE 2011)

October 11 ? 13, 2011, Sydney, Australia

Workshop Description

World economies have effectively moved to a service economy where at least 75% of the GDP of most western countries is in the service sector. The service sector is wide and varied. It includes health services, financial services, tourism, government services, etc. Several definitions to services have been proposed. In a nutshell, services are those activities in which there is an interaction between provider and client that creates and captures value. The majority of this value is intangible rather than residing in any physical product.

Every major shift in the economy has traditionally been accompanied and/or stimulated by new technologies. Although the service economy has been very pronounced for at last a decade, there have been very little focused research efforts to support and enhance the service economy. This realization has inspired a flurry of research activities both in industry and academia to fill the void. As a result, there has been a strong push to build a foundation for a new science, called service science to cater for this new economic paradigm. This science would draw and build upon from disciplines such as computing, business management, systems engineering, and economics, to name a few. While the goals and methods are still amorphous, the needs are clear. The service economy needs to be supported with tools to model, design, implement processes to sustain growth and create serendipitous opportunities for the provisioning of newer and novel services.

We invite papers in any of the following topics which are of interest to the workshop:

Service Science
Service Modelling and Implementation
Service Delivery, Deployment and Maintenance Service
Value Chains and Innovation Lifecycle
Service Level Agreements (SLAs) Negotiation, Automation and Orchestration
Quality of Services (QoS)
Cost of Services (CoS)
Business Service Analysis, Strategy, Design, Development and Deployment
Undergraduate and Postgraduate Education in Service Science
Service Policy Development
Applications and Case Studies in Service Science
Service Innovation - the Multi-dimensional Nature
Co-creation and Open Innovation
Infrastructure and Structural Innovations or Public Sector Innovation
Innovations in Customers and Brand Experience
Technology as an Enabler of Service Innovation
Submission Details

Submissions to the workshop in one or more of the topic areas outlined above are welcome. Submissions should be no more than 6 pages and should use the Springer LNCS proceedings format (available at: www.springer.com/computer/lncs?SGWID=0-164-6-793341-0). Papers should be submitted via the workshop submission site on Easychair (www.easychair.org/account/signin.cgi?conf=ssrei2011)

Submission Deadlines

Paper Submission: July 29, 2011
Notification of Acceptance: September 2, 2011
Camera-ready papers: the proceedings of the WISE 2011 workshops will be prepared and printed post conference. The timeline for submission of camera ready papers will be outlined at the workshop.

Workshop Format

Workshop submissions: Max 6 page research papers & invited industry presentations
Anticipated number of paper presentations accepted: 8 ? 10 (20 min. presentations)
Anticipated number of workshop attendees: 25-35
Keynotes: One in morning
Workshop duration: Full day

Workshop Organisers

Liam O’Brien, CSIRO, Australia
Athman Bouguettaya, RMIT University, Australia

Program Committee
http://www.wise2011.org
Renu Agarwal, University of Technology Sydney, Australia
Byron Keating, University of Canberra, Australia
Grace Lewis, Software Engineering Institute, USA
Ryszard Kowalczyk, Swinburne University of Technology, Australia
Warren Bradey, Smart Services CRC, Australia
Jay Hannon, IBM, Australia
Joe Davis, University of Sydney, Australia
Jian Yang, Macquarie, Australia
Fethi Rabhi, University of New South Wales, Australia
Salima Benbernou, University of Paris, France
Mohand-Said Hacid, University of Lyon, France
Aditya Ghose, University of Wollongong, Australia
W.J.A.M. van den Heuvel, Tilburg University, The Netherlands
Dimitrios Georgakopoulos, CSIRO, Australia