2021 - All About Civility - Eliminating a Culture of Gossip Rumors and Destructive Behavior: Whatever Happened to Respect?

OVERVIEW
Whatever happened to respect and civil behavior?
What is the cost when we lose both? Uncivil behavior, left unaddressed, begins a downward spiral you and your employees can’t afford. Incivility, leads to gossip in the workplace, rumors, and then to bullying in the workplace, harassment and ultimately, what we see too much in the news every day now, sexual harassment.
Overworked, disengaged and undisciplined staff does more harm to your reputation and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. The cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them.
Is it you or is it the other person that is the real problem?
Respect comes from dealing with the situation when it becomes evident. This presentation is about dealing with gossip in the workplace, how to change the behavior, and how to make employees to be solution oriented. Respect reduces stress, and it drives up trust, engagement, creativity and productivity.
WHY SHOULD YOU ATTEND?
Don’t let anyone get comfortable with disrespecting you, your work skills, your ethnic background, your soft skills in leadership and communication, your department, or your work team. Uncivil and disrespectful behavior, toxic workplace culture, negative work environment and bullying in the workplace, when left unchecked, becomes the culture of being rude, indifferent and uncaring. This generates the gossip and rumors. Gossip is someone trying to level the playing field by taking away what someone else has, fairly or unfairly, or to get what they don't have, and think they should have.
They become rude. Rudeness is the weak person’s imitation of strength and a sledgehammer by others who know how to use it. Left unchecked, this can lead to bullying in the workplace, harassment and then sexual harassment, creating a toxic workplace culture, and when publicized, a bad reputation that requires expensive damage control.
AREA COVERED
If you want to produce and deliver a caring, supportive, engaging and empowering, stress free and productive environment, consistently, you need to learn how to:
Understand what creates disrespectful behavior in the first place and what it escalates to
Exercise the power of choice with the eight options you have
Practice the world’s two most powerful skills for gaining control of the situation
Learn how to calm down destructive behavior by using empathy and direct communication
Adopt how to engage, empower and motivate in three profound but logical steps
Review the three self-tests that will stop conflict cold if utilized right away
Dealing with gossip in the workplace
LEARNING OBJECTIVES
A negative, destructive, disruptive culture starts when any bad behavior; verbal, written or viewed, does not get challenged and stopped. You cannot afford this action that leads to a bad reputation, negative news coverage, staff resignations, and loss of customers and prospects.
WHO WILL BENEFIT?
HR, customer service, staff development. The information in this webinar is applicable for every business or organization where there is culture problem of disrespect and confrontation.
SPEAKER PROFILE
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him proven experience that clients can relate to.
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