HR Training 2021 - Dealing with Difficult People

Overview:
Sounds pretty simple, doesn't it? When you do it right, Dealing With Difficult People drastically improves your life as you improve your working relationships with people who challenge you to the limits of your patience (yes, even the ones who make you tear your hair out - literally!).
What will Dealing With Difficult People do for you? It will:
Give you back control. As you gain new strategies and techniques for maintaining composure during difficult circumstances, you'll drop the victim role and take control, which means a huge improvement in individual situations as well as your entire working environment
Give you the tools you need. You'll have an easy-to-follow strategy you can use in any situation - designed to be realistic solutions to real problems you face in the workplace and at home
Give you immediate actions to take. Alleviate the stress and tension you've been experiencing by taking concrete actions, right away, to take control