Healthcare 2021 - Human Error Reduction Techniques for Floor Supervisors

Overview:
Supervision plays a crucial role in Human Error Reduction and Control. Critical Factors like preparation, planning, scheduling, communication, among many others, will be discussed as part of this webinar.
People make mistakes because they can; our systems allow it. To work with these challenges, it is essential to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and fixed.
This course offers practical approaches for supervision on the floor, strategies to get your group in sync and approach issues in GMP related environments by using a specific methodology to correct, prevent and avoid re-occurrence of these issues.
Why you should Attend: This training would provide tools that can be implemented and used after this event. This includes practical tools. We will discuss why supervision is so important in reducing and preventing human error.
Supervision approaches near root causes and root causes for supervision related errors and will address the main five elements to assure an error-free environment.
Areas Covered in the Session:
Background on Human Error Phenomena
What is Human Error
Importance of Human Error Prevention/reduction
Supervision and human error
Facts about human error caused by supervisors and how to avoid it
When is operator error the Root Cause?
How is Human Error controlled by supervision?
Common mistakes: Memory failures, Overconfidence, Visual Detection, and Vigilance Effectiveness and how supervision can help improve these
Types of error
Human error rates and measurement
Trending and tracking
Prediction
CAPA effectiveness
Learning Objectives:
Understand human error: factors and causes
Understand the importance of supervision in creating a highly reliable group for both regulatory and business compliance
Discuss issues related to supervision and how to avoid traps that will allow errors to occur
Identify Root Causes and CAPA associated with supervision
Learn how to measure human error rates at your department and keep track of metrics
Identify what I can do to support human reliability at the site
Who Will Benefit:
Supervisors, Managers and Directors
Operations
Manufacturing
Plant Engineering
QA/QC staff
Process excellence/improvement professionals
Industrial/process Engineers
Compliance Officers
Regulatory/legislative Affairs Professionals
General/corporate Counsel
Speaker Profile
Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.