Establishing Appropriate 2021 - Establishing Appropriate Quality Metrics and Key Performance Indicators (KPIs) Webinar

Establishing appropriate Quality Assurance metrics is important for several reasons. Metrics not only measure the health of your quality system, they have the ability to change behavior, drive quality culture and improve both individual and company performance.
This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture.
• Understand why metrics are important to both individuals and management
• Understand the difference between Key Performance Indicators (KPIs) and metrics
• Review common Quality metrics and the associated mathematical equations
Speaker:
Ms. Thomas has over two decades of cGMP hands-on industry experience in both pharmaceutical and medical device manufacturing operations.