2021 - Metrics for a Suitable and Effective Quality Management System

Determining Key Process Indicators
How to create a balanced scorecard
How to move from lagging to leading indicators
How to use indices or profiles to create a more complete picture of performance
Lack of transparency in quality/compliance data
Use of metrics and dashboards for management review
Maturity levels in use of metrics
Scalability and hierarchy in metrics
Creating a Metrics Board for your company