2020 - Crossing the Line: Recognizing and Dealing with Adult Behaviour Patterns from Great to Toxic

OVERVIEW
How can you tell if an individual is exhibiting toxic behaviours or is merely having a “bad day?” While researching the range of abuse in organizations, I developed the Crossing the Line model© of personal behaviours in organizations. The Crossing the Line model© represents an analysis of bad behaviours, and labels used for toxic individuals described in scientific papers, self-help, and management books. This seminar discusses the nine zones of behaviours in organizations, 11 markers of increasing intensity of harm, and seven personal boundary designations revealed from this literature, along with the types of harm that signify each zone.
LEARNING OBJECTIVES
Learn the range of behaviors and critical markers of toxic individuals that appear in organizations
Learn the difference between incivility and more toxic behaviors
Understand how these different behaviors signal the need for distinct management solutions
Learn how the different behaviors affect the person who is the target
Learn the one sure-fire way to handle potential behavioral issues
WHY SHOULD YOU ATTEND
Do you regularly deal with problem employees and behaviours in your organization? This webinar will help you understand if you are dealing with accidental behaviours, incivility, or a real problem. This webinar will introduce the Crossing the Line model© that provides a visual overview and breakdown of the behaviours present in modern organizations. Being prepared to deal with problem employees is the best insurance against violence and litigation in today’s changing environment.
AREAS COVERED
Provides an overview of the ranges and zones of behavioral types that appear in organizations
Discusses what behavioral markers signal what zone of behaviors
Discusses the zones that respond to conflict resolution and intervention
Discusses the ranges of behavioral types that require policy action and cause litigation problems
Discusses the personal boundary markers crossed in each zone
WHO WILL BENEFIT?
All Levels of Management and HR
SPEAKER
Dr. Nanette (Nan) Cowardin-Lee is an organizational consultant, transformational learning coach, interculturalist, and healthy workplace advocate. Her work focuses on dignity and respect in the workplace. She is the author of 10 Steps to Overcome Workplace Bullying: From Recognition to Resilience (in press) and the creator of the Crossing the Line model© illustrating the range of behavioural types in organizations and the adverse outcomes for targets from abusive individuals.
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