2020 - Learn to use emotional intelligence to resolve work conflicts and disagreements

Dealing with difficult colleagues and clients requires that we be at our best in recognizing potential problems and circumventing them before they escalate. Our upcoming webinar discusses insights and techniques to improve emotional intelligence at work to manage difficult situations and people.
The webinar covers the following key areas:
Practice the best approach when dealing with a myriad of difficult client types
Create and maintain a communication climate of support rather than defensiveness
Explore win-win outcomes to deal with unreasonable client requests
LEARNING OBJECTIVES
To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at our best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence.
Join us for this illuminating webinar that is sure to give you the insights and techniques to improve emotional intelligence at work and manage your difficult situations.
WHO WILL BENEFIT
Executive level, Sales, and pretty much everyone else too!
Speaker Profile: Mr. Paul Byrne is a senior partner and trainer with Mackay Byrne Group; he is also a professor of communication skills in Ottawa, Ontario. He has 14+ years of professional experience.
To Register (or) for more details please click on this below link:
https://bit.ly/3cx4nwG
Email: support-AT-trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
Check out our popular webinars:
1. Outlook Tips and Techniques: Survive the Avalanche of Emails in 2020 - https://bit.ly/36QIkyM
2. How to Survive an Emotionally Toxic Workplace and Build Emotional Resiliency - https://bit.ly/2MjzQGX