2020 - Deviation Management - Why Have We Not Solved the Problem?

Standardizing definitions
Five actions we currently are taking that are not producing positive results.
Wrong thinking leading to wrong actions
Wrong speaking/writing leading to confusion
Wrong organization, roles and responsibilities
Wrong design and metrics
Wrong tools or using tools in wrong ways
Five Things we can do differently.
Changing thinking leading to new actions
Speaking/Writing that provides clarity
Appropriately defined roles and responsibilities
Design that leads to solutions
Using right tools in right ways