2020 - Handling difficult people and situations at work: success strategies for 2020

There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. Our upcoming webinar discusses how to handle workplace conflicts and use the right tools and expertise for a better understanding of others, improved solutions to problems or challenges, and major innovation.
The webinar covers the following key areas:
• Identify the top six causes of conflict and which one produces the most problems
• Define five conflict management styles and match each style to different conflict situations
• Learn the language of positive communication to reduce negative emotions, especially anger
LEARNING OBJECTIVES
The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes. If managed improperly, businesses’ productivity, operational effectiveness, and morale take a major hit. On the other hand, when channeled through the right tools and expertise, conflict can lead to a better understanding of others, improved solutions to problems or challenges, and major innovation.
WHO WILL BENEFIT
• CEO’s
• COO’s
• VP of Human Resources
• Chief Learning Officer
• Directors Project Managers
• Operation Managers and Supervisors
• Team Leaders
• Human Resources Professionals.
Speaker Profile: Marcia Zidle is a board-certified executive coach, business management consultant and keynote speaker, who helps organizations to leverage their leadership and human capital assets. She has 25 years of management, business consulting and international experience in a variety of industries.
Use Promo Code MDTD20 and get flat 20% discount on all purchases.
To Register (or) for more details please click on this below link:
https://bit.ly/2z2Vw71
Email: support-AT-trainingdoyens.com
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Check out our popular webinars:
1. COVID-19: Working Remotely - Crisis Planning for Emergencies - https://bit.ly/2VrdM1h
2. Employee Handbooks: Critical Issues and Best Practices for 2020 - 3-Hour Boot Camp - https://bit.ly/2VxRlb4