2020 - Managing Multicultural Teams for Peak Performance

OVERVIEW
Get your team’s act together … you can enjoy our Webinar as a group!
No matter how long you’ve been managing, this step-by-step guide ensures you'll get the strongest performance possible out of your team – in any environment. With strategies presented in manageable daily, weekly, monthly and quarterly timelines, our program covers the full range of workplace issues-from outdated systems and company politics to budget cuts and backstabbing.In keeping with the book published by McGraw Hill, what key steps do you want to take TODAY to address your effectiveness with:
Managing a team
Customer service
Communication
Facilitating change
Removing troublemakers
Managing your boss
Clashes between two teams
Managing performance
Budgeting
Taking a team from any of three stages to peak performance
Managing a remote team or teams effectively
LEARNING OBJECTIVES
1.You’ve Just Started Managing a Team and Now What?
Pre-Planning the Approach
What Do You Say? What Do You Hear? How Do You Respond
What Are The Top 3 Priorities
Success Against The Top 3; Next Steps
Managing Results, Raising the Bar
2.Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships
Products, Service and Relationships: How Do You Distinguish Yourself, Your Team and Your Organization
Developing A Cogent Market Analysis for Your Enterprise and Your Customers
Approaching Customers and Prospective Customers
Communicating Effectively to Grow the Enterprise
Using Referrals and Testimonials to Perfection
3.Ridding Yourself Of That ‘One Little Troublemaker’ Legally and Ethically – In 5 Easy Steps
Who Is The Problem? What Approaches Have We Tried? What Worked and What Didn’t
Privately Inviting the ‘Troublemaker’ Into a Collaborative, Problem-Solving Conversation, Using RSI to Solve
Performance Problems (Relate, Strategize, Implement), Using Action Plans
Progress Against Action Plan from Troublemaker and Troubled Team
Reviewing One Month’s Performance, Clarifying and Confirming Salvagability, Warnings
Still With Us or Gone? Progress Against Action Plans, Cut or Contributing
4.Your Team is Clashing With Another Team – Getting Everyone on the Same Page
Writing Down Your “Clash Assessment”
Meeting With Your Team to Clarify Current State State and Desired State
Meeting With Other Team’s Manager to Clarify Same
Facilitating Two Teams Meeting or Two Managers Meeting to Craft Working Action Plans
What’s Improved? Building On Success…What Hasn’t? Taking Corrective Action
Charting Progress, Reviewing Working Relationships’ Progress Against Plan
5.Managing a Remote or “Virtual Team” – How to Manage People Effectively in Multiple Locations
Planning that All-Important, Face-to-Face Meeting With Your Entire Team
Conducting a Highly-Effective Kick-Off Meeting
Getting Each of Your “Location Teams” Up to Speed:
How Are We Proceeding Effectively Against Plan? Checking In
How Are We Doing Against Plan?Engaging Each of Your Teams in Effective Performance Planning
WHY SHOULD YOU ATTEND
By attending, you will understand how to even more effectively:
Organize your team into one strong, cohesive, high-functioning unit
Streamline processes to reduce redundant work, save money, and ensure that everyone understands their roles
Deal with troublemakers, underperformers, department rivals, bosses from hell, and other personality types
Improve your team's morale and motivation-and watch productivity soar
WHO WILL BENEFIT?
CEO
Senior Vice President
Vice President
Executive Director
Managing Director
Regional Vice President
Area Supervisor
Manager
SPEAKER
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counselling Association, Aviva Insurance, U.S. Patent, and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.
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