2020 - Establishing Appropriate Quality Metrics and Key Performance Indicators KPIs

OVERVIEW
Establishing appropriate Quality Assurance metrics is important for several reasons. Metrics not only measure the health of your quality system, but they also have the ability to change behavior, drive quality culture, and improve both individual and company performance. This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive quality culture. This course will also discuss the latest draft guidance from the FDA in regards to quality metrics.
LEARNING OBJECTIVES
Part 1 – Establishing appropriate quality metrics
Understand why metrics are important to both individuals and management
Understand the difference between Key Performance Indicators (KPIs) and metrics
Review common quality metrics and the associated mathematical equations
Discuss the use of dashboards
Discuss common errors associated with establishing metrics
Part 2 – Driving Quality Culture through appropriate Quality Metrics
Understand that what gets measured will directly impact employee behaviors
Discuss how to ensure Quality metrics that will result in the behaviors you want
Discuss how to utilize Quality metrics to improve both individual and company performance
Part 3 – Discuss the 2016 Draft Guidance from the FDA on Quality Metrics
Review the contents of the FDA guidance on Quality Metrics
WHY SHOULD YOU ATTEND
This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive quality culture, and the course will also discuss the latest draft guidance from the FDA in regards to quality metrics.
AREAS COVERED
Part 1 – Establishing Appropriate Quality Metrics
In this section, we will understand and discuss:
Why metrics are important to both individuals and management?
The difference between Key Performance Indicators (KPIs) and metrics
Review common quality metrics and the associated mathematical equations
The use of dashboards
Common errors associated with establishing metrics
Part 2 – Driving Quality Culture through appropriate Quality Metrics
In this section, we will understand and discuss:
What gets measured will directly impact employee behaviors
How to ensure quality metrics will result in the behaviors you want?
How to utilize quality metrics to improve both individual and company performance?
Part 3 – Discuss the 2016 Draft Guidance from the FDA on Quality Metrics
We will review the contents of the FDA guidance on quality metrics.
WHO WILL BENEFIT?
Research and Development departments
Quality departments
Manufacturing departments
Engineering departments
Operations departments
Regulatory Affairs departments
SPEAKER
Susanne Manz is an accomplished leader in the medical device industry with an emphasis on quality, compliance, and six sigma. Susanne has an extensive background in quality and compliance for medical devices from new product development, to operations, to post-market activities. She has a BS in Biomedical Engineering and an MBA from the University of NM. She earned her Black Belt and Master Black Belt certifications while at Johnson and Johnson.
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