2019 - Email Etiquette: Tips for Communicating with Clients & Colleagues

OVERVIEW
In this webinar, you will learn about the dos and don’ts of email communication.
The major topics we will cover are:
Email length
Response time
Subject lines
Tone
Formality
The phrase “I hope all is well.”
We will also touch on many other topics, such as:
Emailing outside of normal business hours
How often to Cc (and Bcc)?
Out-of-office messages
Marking emails as “urgent”
Drafting with an empty “To” field
Forwarding long email chains
Remembering your attachments
Using “you” instead of “I”
Email greetings and sign-offs
Moving from a conversation to a calendar invitation
USING ALL CAPS
LEARNING OBJECTIVES
Obeying the etiquette of email communication
Adopting a writing style that is friendly yet professional
Understanding how your readers want your messages to appear
Increasing the percentage of your emails that receive a prompt, direct reply
WHY SHOULD YOU ATTEND
For many professionals, emailing with clients and colleagues takes longer than any other task during the workweek. Developing efficient email strategies leads to greater productivity because it causes a person’s outbound messages to be easier to understand, and in turn, the responses the person receives are more direct. As a result of those two outcomes, fewer messages are sent back and forth to accomplish a task. In addition, effective email habits allow people to become more organized, particularly when they need to find and review an email from the past.
AREAS COVERED
Drafting
Replying
Forwarding
Choosing your words carefully
Thinking from the perspective of your readers
Setting expectations/managing your clients and colleagues
Making it easy for your readers to reply
The psychology of written communication
Using email to help you develop new business
WHO WILL BENEFIT?
Everyone. People in sales might enjoy the program more than others, but at the end of the day, everyone is in sales in some way, shape, or form.
SPEAKER
Ryan Standil is the president of Write To Excite, which is an organization that offers seminars on legal writing and business writing. Prior to becoming a writing instructor, Ryan worked at a corporate law firm and as a proposal writer at an investment bank.
For more detail please click on this below link:
http://bit.ly/33kEj2i
Email: support-AT-247compliance.com
Tel: +1-(510)-868-1040