HR Training 2020 - Stop Letting that Difficult Person Ruin your Day - Effectively Handle Toxic People for Better Productivity and Less Drama

Overview:
Avoided conversations or meetings because you didn't want to risk another conflict? Lost your patience or let others push your hot buttons and regretted it later? Wished you could be more assertive and maintain your composure when dealing with emotional customers, co-workers, family or friends?
Why should you Attend:
Success in our high-pressure world hinges not just on our technical skills, but also on our ability to deal effectively with others and remain energized at the same time.
We all have people who push our buttons. If that relationship is with our boss, colleagues or clients, it can drain our energy, take us off track and infect the other areas of our life. The key is to find effective ways to work with them and build a positive, successful relationship.
Negativity Costs. Many of us have learned to avoid, rather than deal with the bullies, know-it-alls, and other difficult people in our life, because it is easier than confronting the source of the problem. But, overlooking the problem is the worst thing we can do.
We have more control than we might think. Nothing can change the fact that some people are simply more difficult to deal with. What we can change is our reaction. Building a rock-solid relationship with our boss, colleagues and clients depends on being able to recognize and respond appropriately to their different behaviours and situations.
This workshop is MORE than just about learning effective communication skills. Learn successful strategies and tips for building a positive, productive relationship by knowing HOW to effectively respond, cope, and manage the impact of their behaviour. End frustration. Act rather than re-act, and be more successful.
Areas Covered in the Session:
Identify and control the impact of difficult people so that you can keep the situation from escalating further
Differentiate the 4 types of attitudes and understand how they develop in order to keep your cool in a variety of situations
Recognize 8 iconic types of difficult people from the avoider to the complainer and learn how to handle these unique situations and people by identifying the payoff
Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people
Know how to act not react in solving situations so that you can approach your work and life with more confidence and enjoyment
Effectively handle those that push your buttons including the know-it-all, the intimidator and the gossiper and feel less stress and more success in working and interacting with these people
Know the payoff. Find out why a strategy that works on one difficult person may be devastating when used on another
Use a 3-step approach to determine what course of action to take based on the S-O-S PrincipleTM and find personal ways to be more positive and optimistic
Who Will Benefit:
Human Resources Professionals
Health and Safety Reps
Union Reps
Supervisors, Manager, Directors (Team Leads)
Executive Directors Not-For-Profit
Instructor:
Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle.
Like you, stress and resiliency expert, Beverly Beuermann-King has seen the concept of wellness and resiliency change and expand. For over 20 years, Beverly has used her S-O-S Principle with people and organizations who want to control their reactions to stress, build resiliency against life’s challenges, and live healthy, successful lives. Beverly appreciates that there is not ‘one way’ to deal with our business challenges or build resiliency. Beverly believes that it is about building a plan that works, and one that is unique to the person and team who builds it. Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries (including healthcare, education, government agencies, finance, and not-for-profit) to shift from stressed out to resilient, enabling them to be happier, engaged, and successful.