2019 - Managing Difficult People and Dealing with Conflict

OVERVIEW
You will explore different types of personalities, styles of thinking, and forms of interaction.
You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter.
You will learn to identify types of conflict resolution and when it is best to use each type.
You will recognize when it is necessary to refer the dispute to professionals.
LEARNING OBJECTIVES
People working together – or far away
Multiple Reasons for misunderstanding
Decide on appropriate interventions
Dealing with Difficult people and solutions
From misunderstanding to misbehavior
Conflict in the workplace: Causes and Cures
Be as benign as possible
ADR- Arbitration, Conciliation, Mediation
WHY SHOULD YOU ATTEND
Working together today is far more complicated than it had been years ago. Not only are we working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world.In addition to these differences, we have personality and character differences – some of which can be quite toxic.This course is designed to help you recognize and deal with many different types of people.From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.In addition, the course introduces you to more formal dispute resolution.This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.
WHO WILL BENEFIT?
HR professionals
Talent development professionals
Managers
Leaders
Executives
Business owners
Supervisors
Managers
C-level executives
SPEAKER
ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well.)
For more detail please click on this below link:
http://bit.ly/2N32hub
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Tel: +1-(510)-868-1040