HR Training 2019 - How to Deal With Clashing Co-Workers?

Overview
Employee conflict costs organizations money, morale, and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.
Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in a turnover and a waste of a manager's time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.
Why should you Attend
You will be able to recognize the types of conflict
You will be able to identify casual workplace irritations
You will be able to discuss the role of emotional intelligence in conflict
You will be able to identify conflict at different levels in the organization
You will learn a simple method to resolve workplace conflict
Areas Covered in the Session
Getting to the Root of the Problem
Task Disputes
Relationship Disputes
Types of Conflict
Sexual, Racial and Ethnic Harassment
Workplace Bullying
Personality Clashes
Power Struggles
Other Forms of Harassment
Casual Workplace Irritations
Blips vs. Clashes
Using Natural Biological Tendencies to Resolve Conflict
Using Time to Work It out
Eliminating Power Plays
Managerial Intervention
Evaluating Conflict
Cost of Conflict
Productivity
Absenteeism
Turnover
Morale
The Role of Emotional Intelligence
Recognizing One's Own Feelings
Recognizing Others' Feelings
Empathy
Self-Control
Confronting Employees
Accountability Conversations
Active Listening
Giving Voice to Those in Conflict
Brainstorming Solutions
Reality Checks
Team Building Exercises
Appealing to the Greater Good
Showing Interdependence
Empowering Teams
Different Levels of Organizational Conflict
Interpersonal Conflict
Interdepartmental Conflict
Interdepartmental Conflict
Common Issues in Organizational Conflict
Employee Needs
Decision-Making Techniques
Silo Effect
Who Will Benefit
Supervisors
Team Leaders
Business Owners and Managers
Presidents
Vice Presidents
Human Resource Managers
Administrative Assistants
Other employees with management responsibilities
Speaker Profile
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
Event link: https://www.traininng.com/webinar/-201115live?chan...
Contact Info
Traininng.com LLC
Email: traininngdotcom-AT-gmail.com
Phone: US: (510) 962-8903
Phone: Zurich: +41 - 43 434 80 33
Website : https://www.traininng.com