Online Webinar 2019 - Live Webinar:Behavioral Issues, Conflict & Incivility in the Workplace: A New Era in 2019

Overview
Behavioral issues in the workplace are inevitable. Whenever you have diverse groups of people working together, issues will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to behavioral issues, the issue of workplace incivility and the negative impact it has on your organization’s culture is monumental. Unresolved behavioral issues often result in loss of revenue, lessening of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.
Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues in their organization.
Session Highlights
The high cost of performance and productivity problems
Positive and negative outcomes of conflict
Working knowledge of employment law
Workplace behavioral issues and strategies to address them
Role of performance management and evaluations
Effective methods for supplying feedback
Progressive discipline
Investigating complaints
Business Goals of an Investigation
Conducting an investigation
Appointing the right Investigator
The interview process
Importance of solid documentation
Defining workplace incivility
3 major ways incivility manifests in your organization
Impact of incivility in the workplace
Forms of incivility
Tips for enhancing and building civility
Coping strategies
Hiring for civility
Practices for a healthy workplace
Why Should you Attend
It's helpful to view behavioral issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can't imagine.
Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.
Who will Benefit
Managers
Team Leaders
Supervisors
Executives
HR professionals
Office managers
Safety managers
Employee relations
Small business owners
Employee relations professionals
Organizational effectiveness and development (OED) professional
Speaker:Diane L. Dee
Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane's background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane's leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area.
Diane holds a Master Certificate in Human Resources from Cornell University's School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.