Healthcare Training 2019 - Dealing with Toxic People

Overview
There are challenges in dealing with people who bring toxicity to the interaction. One challenge is managing the impact it has on us - the other challenge is how to respond effectively - in essence - in ways that continue to allow us to get the job done and maintain a working relationship.
In this webinar, you will learn key strategies, tactics and skills to protect your emotional and psychological well-being, while at the same time not letting the other person control or dominate.
Why should you Attend
You work in a team or group environment
You interact with the public
You have a team leadership role
You want to have less stress and more control of interactions
Areas Covered in the Session
The drivers of toxic behaviour - why they do what they do
Specific tactics, tips and tools for responding to toxic communications
How to stay centered and present when faced with toxicity
A key to relieving your own frustration
How to get work done, have effective communications and not let them control your life
Who Will Benefit
People from all organizational levels can benefit from these strategies
Speaker Profile
Michael Healey Since 1987 he has been consulting with businesses and organizations that understand the value of developing organizational culture and their people as a foundation for continual improvement and enhancing organizational capacity.
From large multi-national to entrepreneurial organizations, government and NGO's, and across the spectrum of executive, senior managers, supervisors and staff
Event link: https://www.traininng.com/webinar/-200886live?chan...
Contact Info
Traininng.com LLC
Email: traininngdotcom-AT-gmail.com
Phone: US: (510) 962-8903
Phone: Zurich: +41 - 43 434 80 33
Website : https://www.traininng.com