FSTI 2011 - The First International Workshop on Frontiers in Service Transformations and Innovations (FSTI-2011)

The First International Workshop on Frontiers in Services Transformation and Innovations (FSTI-2011) is intended to extend and challenge traditional thinking about services and service innovation. To the majority of computer scientists, whether in academia or industry, the term “services” is associated with Web services and service-oriented architectures. However, there is much larger tier to be considered of the remarkable growth of the service sector, which has come to dominate economic activity in most advanced economies over the last 50 years [1].

Globalization, increasing automation, the growth of the Internet, and the dynamic componentization of business are driving the reconfiguration of service value networks at a scale and pace never before seen in history. The opportunity to innovate in services, to realize business and societal value from knowledge about service, to research, develop, and deliver new information services and business services, has never been greater. The challenges are both the multidisciplinary nature of service innovation, which combines business, technology, social-organizational, and demand innovation as well as the lack of formal representations of service systems. As computer scientists widen their notion of services to include the formal representation, optimization and transformation of service systems, as well as the delivery of more complex business and information services, the opportunities for services innovation will be further enriched [1].

Throughout, this workshop provides an international forum for researcher and industry participants to share and exchange their experiences, discuss challenges and present original ideas on multidisciplinary perspectives on service transformations and innovations.

The topics of interest include, but are not limited to the following:

Customer Experience by Design (customer centric culture, design for supportability)
Service Transformation (move from product centric to customer centric)
Creation of Global Service Organizations and Capabilities
Services Economy
Service Operations Optimization
Technology and Infrastructure Planning and Implementation for Services
Value models
Business/Technology/People trends
Service Innovations and Strategies
Service Exploration
Service Design Methodologies and Patterns
Requirements Orientation towards Services
Service Compliance with Laws and Regulations
Services Sustainability
Service Delivery&Management
Service Sectors/Branches/Industries
Information&Communication Technologies (ICT) for Services
Device Technologies and Service Evolution
Theories and Foundations of Services Science
Emerging Services and Service Architectures
Future Trends in Services

Instruction for authors

Submitted papers of between 4-6 pages long must be original and not submitted for publication elsewhere. Authors are invited to submit their manuscripts following the IEEE Conference Proceedings Manuscript style: two columns, single-spaced, including figures and references, using 10 font size, and number each page. You can find instructions for authors how to format the IEEE CS proceedings manuscripts, at the following web page:

http://www.computer.org/portal/site/cscps

All papers will be peer reviewed by at least two or more independent referees of the international workshop program committee and accepted on the basis of their scientific merit, originality, significance, technical soundness, and clarity of exposition. Prepare your paper in PDF file (Adobe format), and submit it electronically to the EIDWT-2011 web page:

http://edas.info/chair.php?c=9971

Accepted papers will be published by the IEEE Conference Publishing Services (CPS) and archived in the Digital Library.

Important Dates
Submission deadline Extension: April 10, 2011
Author notification: May 5, 2011
Final paper version: May 27, 2011
Author registration: May 27, 2011
Conference/Workshop dates: September 7-9, 2011

https://sites.google.com/site/fsti2011/

Organizers

Natalia Kryvinska, University of Vienna, Austria
Christine Strauss, University of Vienna, Austria
Muhammad Younas, Oxford Brookes University
Do van Thanh, NTNU ? Telenor, Norway

Contact:

natalia.kryvinska[at]univie.ac.at

Program Committee

Bernacconi Jean Charles, Centre for Public Research Henri Tudor, Luxembourg
Di Marzo Giovanna, University of Geneva, Switzerland
e Cunha Joäo Falcäo, Universidade do Porto, Portugal
Fröschl Karl, University of Vienna, Austria
Lempets Marion, Centre for Public Research Henri Tudor, Luxembourg
Pardede Eric, La Trobe University, Australia
Polaschek Martin, University of Vienna, Austria
Ralyte Jolita, University of Geneva, Switzerland
Snene Mehdi, University of Geneva, Switzerland
Turki Slim, Centre for Public Research Henri Tudor, Luxembourg
Zaballa Rafael, La Salle Innovation Park, Spain