Online Webinar 2019 - 3-Hour Webinar Tools for Human Error Reduction: Developing Metrics and KPI's (Key Performance Indicators) to minimize Human error rates

Overvew
This course provides a practical approach that will allow you to understand human behavior in the workplace, to assess your current human reliability situation, and support human error reduction efforts at your site.
Based on a scientific methodology that assures repeatability and uniformity, the tools presented here will guide you through the process that will guarantee fast but sustainable human error reduction.
The use of these tools have proven to be effective, and since our system is data driven you will be able to support recommendations, decisions, projects, and course of action.
Session Highlights
Background on Human Error Phenomena and Measurement
The importance of Human Error Prevention/reduction
Quantitative and qualitative information gathering
Why do we need tools for human error reduction programs?
Training as a tool and human error
Facts about human error and training
Human Error as the Root Cause: what to do and how to measure it
Tools
Prediction
Root Cause Analysis
Cognitive load assessment
Systems available
Human error rate
Floor checklist
Interview questions
Human error rates and other metrics
Trending and Tracking
Metrics and Human Error
KPI's
Human Error rate
1st-time pass rate
Overall equipment effectiveness (OEE)
Trending /Tracking
Learning Objectives
Understand human error: factors and causes
Understand the importance: regulatory and business
Define the process to manage Human Error deviations
Learn about human error measurement
Learn about tools for measurement
Establish Key Performance Indicators
Define and measure human error rate, cognitive load, and CAPA effectiveness
Identify what I can do to support human reliability
Who Will Benefit
Training Managers and Coordinators
Operations
Manufacturing
Plant Engineering
QA/QC Staff
Process Excellence/Improvement Professionals
Industrial/Process Engineers
Compliance Officers
Regulatory/Legislative Affairs Professionals
General/Corporate Counsel
Executive Management
Why should you Attend
Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented.
Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences.
When working with these challenges, it is imperative to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and fixed.
This course offers practical approaches and tools to address human performance issues in GMP related environments by using a particular methodology to correct, prevent and avoid reoccurrence of these matters.
SPEAKER:
Ginette Collazo PH.D, is a human error and human behavior expert. She has spent more than 20 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. Also has implemented human error reduction programs and technology in many more small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.