2019 - Managing Difficult People and Dealing with Conflict in the Workplace

Overview
Working together today is far more complicated than it had been years ago. Not only we are working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world.
In addition to these differences, we have personality and character differences - some of which can be quite toxic.
So this webinar will focus on how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes, both for the people involved and the organization.
Why should you Attend
This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.
In addition, the course introduces you to more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.
Areas Covered in the Session
You will explore different types of personalities, styles of thinking, and forms of interaction
You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter
You will learn to identify types of conflict resolution and when it is best to use each type
You will recognize when it is necessary to refer the dispute to professionals
Learning Objectives
Recognize differences due to external factors and how they lead to conflict
Dealing effectively with difficult people
Explore new ways to interview and investigate
Discover alternative methods to handle disputes
Recognize which type of intervention to use in which kind of situation
Identify the differences in the major types of Alternative Dispute Resolution (ADR)
Who Will Benefit
HR Professionals
CEO
Senior Vice President
Vice President
Executive Director
Managing Director
Regional Vice President
Area Supervisor
Managers
Project Managers
Operation Managers and Supervisors
Team Leaders
HR Heads
HR Managers
Senior HR leaders
Chief Learning Officer
Directors
Supervisors and managers at all levels as well as those wishing to become managers
Speaker Profile
Dr. ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development, and Organizational Development (O-D) consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology - and some economics and law as well). This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.