CSQMC 2011 - CSQMC 2011: First International Workshop on Cloud Service Quality Measurement and Comparison

CSQMC 2011: First International Workshop on Cloud Service Quality Measurement and Comparison

Website: https://sites.google.com/site/smiconf/

Summary: Measuring and comparing business services in terms of their overall business value ? regardless of whether they are internally or externally provided ? is a requirement for guiding an organisation’s decision making in selecting the most suited service providers for delivering their IT needs. The Service Measurement Index (SMI) is an emerging standard for providing a standardised measure of business services. SMI is a set of key performance indicators, which includes measures of a service’s quality, agility, risk, capability, cost and security. This workshop will explore novel methods for measuring and comparing various aspects of business services, which go beyond the current practices of narrowly defined service level agreements and quality-of-service measures.