2020 - Strategies and Steps to Manage Difficult People: How to Take Control of the Situation

OVERVIEW
Difficult people are everywhere
• Their numbers are small but their impact is large
• Habitual behavior that affects most of the people with who they come in contact
• Frustrate and demoralize
• Loss of productivity and absenteeism
• Companies lose customers or clients
WHY SHOULD YOU ATTEND
When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learn how to identify and how to deal with difficult people at work.
AREAS COVERED
What do you do when you encounter a difficult person?
This presentation on dealing with difficult people gives you action steps and processes that work. There are different strategies and steps to manage difficult people. Learn to identify the different types of difficult people and ways to manage them.
It is important that “you” take control of situation rather than having the difficult person take control. Also learn the common mistakes most people make while dealing with difficult people.
LEARNING OBJECTIVES
• Steps to handle the different types of difficult people
• How to identify the different types of difficult people
• Strategies for managing stress in the workplace
WHO WILL BENEFIT
• HR Managers
• Supervisors
• Senior Management
• Sales and Marketing
• Leadership
• Employee Relationship Manager
• Staffing Manager
• Leaders
• Managers
• Individual Contributors
SPEAKER
She has been coaching leaders for 15 years and consults on talent and leadership development, assessment tools, and leadership models. She uses premium assessments and 360s tools to solidify her clients’ understanding of their strengths and developmental areas. Her coaching approach increases her clients’ success rates in reaching their goals and broadening their career opportunities.
Use Promo Code XMSNY19 and get flat 20% discount on all purchases.
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